Protecting your privacy is important to us. If we collect or otherwise deal with your personal information, we will comply with the Australian Privacy Principles contained within the Australian Privacy Act 1988. This policy is intended to help you understand:
We only collect your personal information where that personal information is necessary for one or more of our functions or activities.
When signing up, we collect the following information from you:
We collect information about you when you use Winecraft, including browsing the website and interacting with its features. We keep track of certain information when you use Winecraft such as buttons you click, pages you visit and filters you use. However, this information isn’t linked in any way to your email address, first name or last name and is completely anonymous.
When you are browsing Winecraft.com, we collect information about the device you use and includes the following: connection type (wifi / cellular), network provider, screen resolution, browser name and version number. We also collect your IP address, and entry/exit pages URLs.
To provide you with the full Winecraft product
We use your email address to authenticate you when you log in, allowing you to create your itineraries and save them to your profile.
We also use your information to provide you with user support if needed.
For research and development
We analyse website traffic and usage data to improve Winecraft with new features and understand how people use the website.
We use multiple web analytics tools provided by service partners such as Hotjar, AppCues, Google Analytics, Intercom to collect information about how you interact with Winecraft.com, including what pages you visit, how much time you spend on each page etc.
To communicate with you about Winecraft
We use your email address to send you information about Winecraft, including product updates, feature presentations and other Winecraft news, account-related emails such as lost password and email address confirmation, security and privacy updates, administrative messages, customer support.
To promote and drive engagement with Winecraft.
This includes promotional communications that are specific to your interests, such as banner ads on various websites and applications.
We use data hosting service providers in Australia and use technical measures to secure your data.
We follow generally accepted security standards, during data transmission and once data is received and stored.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our system, or otherwise in our care, is absolutely safe from intrusions by others. We will respond to requests about this within a reasonable timeframe.
We keep your account information and its data until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve Winecraft.
If you have opted-in to receive marketing emails from us or our partners, we retain this information unless you specifically ask us to delete it. We retain information derived from cookies for up to 12 months from the date the information was created.
While we collect your information and host it in Australia, we transfer and process some of it to ActiveCampaign, LLC that provides us with a marketing platform to allows us to send commercial electronic messages to you.
You have the right to request a copy of the information we have about you, to object to our use of your information, to request the deletion or restriction of your information or to request your information in a structured electronic format.
To contact us, please use the Help section of the website and let us know how we can help you. We will respond to all requests about this in a reasonable timeframe.
Turn off Cookie Controls: Cookies are managed by your Internet browser and you may enable a “Do not track” option so that cookies aren’t stored in your browser if you do not wish to be tracked. Instructions on how to do so can be found on this website (https://www.howtogeek.com/241006/how-to-block-third-party-cookies-in-every-web-browser/) – External link.
Please keep in mind that whenever you give out personal information online, for example, via message boards or chat, that information can be collected and used by people you do not know. Winecraft takes reasonable measures to protect your personal information and privacy on our Web Site, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you have the right to direct questions or complaints to your local data protection authority or our lead supervisory authority, the Irish Data Protection Commissioner:
Irish Data Protection Commissioner
Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington, Co. Laois, R31 AP23, Ireland
Phone: +353 57 868 4757
Fax: +353 57 868 4757
Your information is controlled by Winecraft Pty Limited. If you have questions or concerns, please contact us at the address below:
Winecraft / Gourmet Traveller WINE
Ford Sherington House
G/119 Kippax Street
Surry Hills, NSW